CyberAnnex is committed to your satisfaction. If you received an incorrect item, or your product arrived damaged, please return it within 30 days of your product's shipping date. This date is available on your original order receipt, always available from our Extranet. If you visit or shop at CyberAnnex.com, you accept the terms set forth below.

Physical goods

We stand by the high quality of our products. Any damaged items (shirts, hats, mugs, etc) may be returned for a replacement or a full refund.

 

If part of a product is defective, please return the entire product in its original packaging.

 

All products (unless noted on our site) are sold with the full manufacturer's warranty. The warranty period and service varies by manufacturer and product. See the product description for full details.

 

Please return physical goods in 'as-new' condition. There are no fees associated with any type of return. Your original purchase price will be refunded within 30 days. If you are replacing your item, we will have the replacement shipped to you Next Day Air, Insured.

 

Please visit our HelpDesk to request your refund. You will be asked to provide us with original order information. We cannot accept returns of opened items or items returned more than 30 days after delivery.

Software & Digital goods

We stand by the high quality of our software products as well. If you are not 100% satisfied, please return the CD-ROM within 30 days of your order date, and we will refund your money. Refunds are processed within one business day.

Please visit our Satisfaction Guaranteed page for more info.

 

If your CD-ROM arrived damaged, please let us know, and we will be happy to ship you another one, Next Day Air, Insured.